ISO 20000 (Information Technologies Service Management)

Category: PECB

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Course Overview:

The ISO 20000 Training Course is designed to provide a comprehensive understanding of

Information Technology Service Management System (ITSM) in the context of ISO 20000.

This course explores the principles and best practices for managing IT services effectively.

Course Objectives:

In this course, you’ll master ISO 20000 for IT service management, learning how to establish

compliant systems, conduct audits, and drive continuous improvement. Key topics include

ITSM fundamentals, ISO 20000 requirements, service design, continuous improvement, and

ITSM system audit.

Course Contents:

IT Service Management Introduction

ISO 20000 benefits and basics

ISO 20000 Overview

Standard structure and integration

Establishing ITSM Systems

System planning and implementation

Service Design and Delivery

Catalog and delivery processes

Continuous Improvement

Principles and monitoring

ITSM Auditing

Internal audit preparation and reporting

ISO 20000 readiness and alignment

This course provides a concise overview of ISO 20000 for IT service management, covering

essential topics such as system establishment, service design, continuous improvement, and

certification preparation.

Target Audience:

This training is suitable for IT professionals, IT service managers, quality managers, auditors,

and anyone involved in IT service management or seeking ISO 20000 certification.