Introduction
The Performance Maturity Model Framework embeds in its development over 8 years of research in the field of performance architecture development and the use of maturity models for capability maturity levels diagnosis.
This educational program presents a rigorous approach to diagnosing and auditing the maturity of performance architectures for 5 capabilities: strategic planning, performance measurement, performance management, performance culture and employee performance management. It involves the use of a proprietary Integrated Performance Maturity Model Framework with the scope of mapping maturity gaps and identifying a set of next actions that will ensure the progression to the next maturity level
Key business benefits
- Ensure you have the right tools, processes and people in the right place for your Performance Management System;
- Identify the weaknesses of your current Performance Management Framework and learn how to shift from one maturity level to the next one;
- Maximize the added value generated by your Performance Management System, by elevating current practices to best practices;
- Educate stakeholders to be oriented towards continuous learning and improving;
- Justify investments in process improvement.
Learning objectives
- Understand how to deploy and conduct a performance audit process;
- Learn how to use the Performance Maturity Model Framework as part of the audit methodology;
- Develop the ability to interpret the data and perform statistical analysis based on the survey results received;
- Gain clear understanding and insights for reviewing performance management documents produced by the organization assessed;
- Learn how to build and customize an audit interview guide;
- Find out how to develop clear, accurate and relevant audit reporting conclusions;
- Demonstrate excellent written and oral abilities to present recommendations and gain organizational buy-in.
Evaluation
The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a:
- Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
- Certificate of Attendance (hard copy): after participating in the 3 days of onsite training course;
- Certified Performance Audit Professional diploma (hard copy): after successfully completing all of the 3 stages of the learning experience.
Course Outline
– Understand Performance Management Maturity Models Fundamentals
Understanding the Context for Performance Management Auditing
- Business management trends;
- The role & importance of performance management systems;
- Performance Management as a central organizational capability;
- Challenges in auditing;
- The role of performance management system audit;
- Audit principles.
The Pillars of the Performance Management Systems
- Strategic Planning;
- Performance Measurement;
- Performance Management;
- Performance Culture;
- Employee Performance Management.
Performance Management Auditing Tools
- Maturity models – Interviews – Documents Analysis;
- The added value generated by Performance Management Maturity Model Assessment;
- Performance Management Maturity Model Components;
- Maturity Levels & Scoring Methodology.
– Deploy the Performance Management Audit
The Performance Audit Project Plan
- Audit Objectives and scope;
- Major milestones;
- Project deliverables;
- Communication plan.
The Performance Management Maturity Survey
- Key stakeholders identification;
- Survey audience segmentation;
- Data gathering process;
- Statistical analysis & interpretation of raw data;
- Case study: Practice data interpretation.
Interviewing Key Stakeholders
- Interview guide outline;
- Best practices in formulating questions;
- Key stakeholders identification;
- Interview preparation & scheduling;
- Case study: Develop an interview guide.
Analysis of Performance Management Documents
- Documentation assessment methodology;
- Documents checklist;
- Guidance on assessing and rating documents;
- Sampling methodology;
- Case study: Practice documents assessment.
– Diagnosis & Feedback for Improvement
Create insightful data analysis
- Case study: Aggregate findings from maturity model survey, interviews and documents assessment;
- Improvement areas and strengths;
- Performance Management Maturity Model score interpretation.
Consolidate the Audit Report
- Performance management audit outputs checklist;
- Define audit report structure;
- Guidance to writing the audit report;
- Report design and visualization;
- Case study: Interpret results, formulate conclusions and recommendations;
- Roadmap for future improvements.
Present the Audit Findings & Recommendations
- Audit presentation;
- Performance culture in organizations;
- The performance management audit cycle;
- Audit recommendations follow-up.
Program Overview & Next Steps
-
Performance Audit Project Closure;
-
Lessons learned log;
-
Professional Development opportunities in the field;
-
Organizational recognition & awards.
Review & Certification Exam
- Course review;
- Certification Exam.
