Certified Performance Audit Professional and Practitione

Introduction 

The Performance Maturity Model Framework embeds in its development over 8 years of research in the field of performance architecture development and the use of maturity models for capability maturity levels diagnosis.

This educational program presents a rigorous approach to diagnosing and auditing the maturity of performance architectures for 5 capabilities: strategic planning, performance measurement, performance management, performance culture and employee performance management. It involves the use of a proprietary Integrated Performance Maturity Model Framework with the scope of mapping maturity gaps and identifying a set of next actions that will ensure the progression to the next maturity level

Key business benefits 

• Ensure you have the right tools, processes and people in the right place for your Performance Management System;
• Identify the weaknesses of your current Performance Management Framework and learn how to shift from one maturity level to the next one;
• Maximize the added value generated by your Performance Management System, by elevating current practices to best practices;
• Educate stakeholders to be oriented towards continuous learning and improving;
• Justify investments in process improvement.

Learning objectives 

• Understand how to deploy and conduct a performance audit process;
• Learn how to use the Performance Maturity Model Framework as part of the audit methodology;
• Develop the ability to interpret the data and perform statistical analysis based on the survey results received;
• Gain clear understanding and insights for reviewing performance management documents produced by the organization assessed;
• Learn how to build and customize an audit interview guide;
• Find out how to develop clear, accurate and relevant audit reporting conclusions;
• Demonstrate excellent written and oral abilities to present recommendations and gain organizational buy-in.

Evaluation

The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating in the 3 days of onsite training course;
• Certified Performance Audit Professional diploma (hard copy): after successfully completing all of the 3 stages of the learning experience.

Course Outline

– Understand Performance Management Maturity Models Fundamentals

Understanding the Context for Performance Management Auditing

• Business management trends;
• The role & importance of performance management systems;
• Performance Management as a central organizational capability;
• Challenges in auditing;
• The role of performance management system audit;
• Audit principles.

The Pillars of the Performance Management Systems

• Strategic Planning;
• Performance Measurement;
• Performance Management;
• Performance Culture;
• Employee Performance Management.

Performance Management Auditing Tools

• Maturity models – Interviews – Documents Analysis;
• The added value generated by Performance Management Maturity Model Assessment;
• Performance Management Maturity Model Components;
• Maturity Levels & Scoring Methodology.

–  Deploy the Performance Management Audit

The Performance Audit Project Plan

• Audit Objectives and scope;
• Major milestones;
• Project deliverables;
• Communication plan.

The Performance Management Maturity Survey

• Key stakeholders identification;
• Survey audience segmentation;
• Data gathering process;
• Statistical analysis & interpretation of raw data;
• Case study: Practice data interpretation.

Interviewing Key Stakeholders

• Interview guide outline;
• Best practices in formulating questions;
• Key stakeholders identification;
• Interview preparation & scheduling;
• Case study: Develop an interview guide.

Analysis of Performance Management Documents

• Documentation assessment methodology;
• Documents checklist;
• Guidance on assessing and rating documents;
• Sampling methodology;
• Case study: Practice documents assessment.

– Diagnosis & Feedback for Improvement

Create insightful data analysis

• Case study: Aggregate findings from maturity model survey, interviews and documents assessment;
• Improvement areas and strengths;
• Performance Management Maturity Model score interpretation.

Consolidate the Audit Report

• Performance management audit outputs checklist;
• Define audit report structure;
• Guidance to writing the audit report;
• Report design and visualization;
• Case study: Interpret results, formulate conclusions and recommendations;
• Roadmap for future improvements.

Present the Audit Findings & Recommendations

• Audit presentation;
• Performance culture in organizations;
• The performance management audit cycle;
• Audit recommendations follow-up.

Program Overview & Next Steps

• Performance Audit Project Closure;

• Lessons learned log;

• Professional Development opportunities in the field;

• Organizational recognition & awards.

Review & Certification Exam

• Course review;
• Certification Exam.