The exclusive partner with the National Customer Service Association (NCSA)
Overview:
Elevate your career to new heights with the CCSP certification. Tailored for management-level professionals, CCSP focuses on leadership in customer service excellence, strategic planning, coaching, teaming, and HR practices. Prove your dedication to creating a customer-centric organization and position yourself as a true leader in customer service.
Objectives:
- Develop leadership skills for managing service excellence.
- Strategically plan and implement customer-centric initiatives.
- Enhance coaching and team-building capabilities.
- Apply best practices in HR for fostering a customer-centric workplace.
Target Audience: Supervisors, managers, directors, and professionals aiming for leadership roles in customer service.
Related Courses
Direct Contact Service Professional (DCSP®)
