The exclusive partner with the National Customer Service Association (NCSA)
Overview:
For direct contact employees seeking to excel in customer interaction, communication, rapport, and relationship building, the DCSP certification is your key to success. Prove your dedication to service excellence and become a recognized professional in customer-facing roles.
Objectives:
- Master customer interaction and communication skills.
- Build strong rapport and relationships with customers.
- Excel in direct contact roles, including customer service representatives and call center staff.
Target Audience:
Customer service representatives, call center staff, and frontline professionals committed to delivering exceptional customer experiences.
Choose the certification that aligns with your career goals and aspirations. Whether you’re steering organizations towards customer-centric excellence (CCSP) or directly engaging with customers to build lasting relationships (DCSP), ESI’s Customer Service Hub is here to guide you on your journey to NCSA certification success.
Contact Us for detailed information, examination details, study materials, and pricing options. Elevate your customer service skills with ESI and NCSA today!
Related Courses
Certified Customer Service Professional (CCSP®)
