General Overview:
The program aims to equip participants with practical skills and experiences regarding Key Performance Indicators (KPIs) and metrics for Human Resources (HR). Participants will learn about the importance of measuring key performance indicators, their types, classifications, and how to measure performance indicators. They will also understand the common mistakes made by HR managers when measuring performance indicators. Additionally, participants will explore the characteristics of the work environment that support the use of key performance indicators and the returns from using them.
Topics to be Covered:
– Key Performance Indicators (KPIs):
– Importance, characteristics, types, and different classifications.
– Objectives achieved through using KPIs.
– Methods of measuring KPIs.
– Role of KPIs in the success of organizational strategies:
– Steps for setting and developing KPIs for the company and departments.
– Role of performance indicators in the planning process, policy-making, and goal setting.
– Measuring financial performance indicators for human resources:
– Measuring HR resource costs and return on investment in salaries, wages, benefits, as well as training and development investment.
– Practical applications for measuring key performance indicators for human resources:
– Definition and practical application of the following key performance indicators:
– Recruitment KPIs
– Training KPIs
– Safety KPIs
– Performance KPIs
– Staff loyalty KPIs
– Work Time KPIs
– HR Efficiency KPIs
– Compensation KPIs
– Labor relations KPIs
– Legal KPIs
– Employee satisfaction KPIs
– HR Budget KPIs
– Work Force KPIs
– Job Leaving KPIs
