Overview
- This ITIL® 4 Digital and IT Strategy certification course focuses mainly on the challenges related to developing a digital strategy as well as highlighting how to align a digital business strategy with an IT strategy for business
- This ITIL® 4 Digital and IT Strategy course is ideal for participants who wanted to develop the essential skill which is required to overcome digital disruption from new technologies. The course is taught through interactive case studies and practical hands-on exercises. The course ensures participants will learn a structured and flexible approach for addressing service management challenges as well as how to get the most value from their digital
- This course is one of two modules required to obtain the ITIL® 4 Strategic Leader (SL) designation. This course adds a new perspective to the ITIL®suite and elevates the discussion around ITIL®concepts to a strategic level among business leaders and aspiring leaders
Learning Objectives
After completion of this course; you will learn the following:
- Knowing to demonstrate the use of the ITIL® guiding principles in Digital and IT Strategy decisions and activities
- Understanding how to leverage digital strategy to react to digital disruption
- Understanding the relationship between the concepts of Digital and IT Strategy, the service value system, and the service value chain, and explain how to utilize them to create value
- Knowing how an organization uses Digital and IT Strategies to remain viable in environments disrupted by digital technology
- Able to understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
- Understanding the risks and opportunities of Digital and IT Strategy
- Understanding the steps and techniques involved in defining and advocating for a Digital and IT Strategy
Understand how to implement a Digital and IT Strategy
Target Audience
Job roles that can take up ITIL® v4 training include, but are not limited to:
- IT and business directors
- HOD’s
- Business leaders,
- Business professionals
- Anyone who is looking for guidance to craft a digital vision, shape an IT and business strategy and drive organizational change.
The Main Topic of the Course
- Module 1: Key Concepts of Digital and IT Strategy
- Module 2: Strategy and the Service Value System
- Module 3: What is Vision?
- Module 4: Where Are We Now?
- Module 5: How Do We Get There (Strategic Planning)
- Module 6: How Do We Get There (Strategic Approaches)
- Module 7: Take Action (Managing Strategic Initiatives)
- Module 8: Did We Get There? (Measuring Strategy)
- Module 9: How Do We Keep The Momentum Going
- Module 10: Managing Innovation and Emerging Technologies
- Module 11: Managing Strategic Risk
Course Prerequisites
- A minimum of three years of IT managerial experience
- ITIL® 4 Foundation
Exam Prerequisites
- A minimum of three years of IT managerial experience
- ITIL® 4 Foundation
Course Outlines and Training Plan
Module 1 :
- Digital, Information, and Communication Technology
- Digital Transformation
- Services, Products, and Competitive Advantage
- Tiers of Strategy
- Business Models
- Operating Models
Module 2 :
- Opportunity and Demand
- Value
- Governance
- ITIL® Guiding Principles
- Continual Improvement
- ITIL® Practices
Module 3 :
- Disruptions
- Vision
- Digital Disruptions
- Balanced Strategic Focus
Module 4 :
- Disruptions
- Vision
- Digital Disruptions
- Balanced Strategic Focus
Module 5 :
- Financial Aspects of Digital and IT Strategy
- Business Models for Strategy Planning
- Portfolio Optimization
Module 6 :
- Strategic Approaches for Digital Organizations
- Strategic Approaches for Operational Excellence
- Strategic Approaches to Evolution
- Strategic Approaches to Social Responsibility and Sustainability
- Assignment 2: Strategic Approaches for Digital Organizations
Module 7 :
- How Strategies are Implemented
- Coordinating Strategy and Strategic Initiatives
- Leading Digital Transformation
- Digital Leadership
- Assignment 3: Strategy Planning and Communication
Module 8 :
- Key Facts About Measurement
- Measuring a Strategy
- Instrumenting Strategy
Module 9 :
- Long-Term Momentum: Ensuring Organizational Viability
- Short-Term Momentum: Parallel Operation
- Assignment: Digital Strategy in VUCA Environment
Module 10 :
- Managing Innovation
- Formal Approach to Innovation Management
- The culture that Supports Innovation
- Approaches to Innovation
- Evaluating and Adopting Emerging Technology
Module 11:
- Risk Management
- Risk Identification
- Risk Posture
- Risk Treatment
