AXELOS ITIL 4 Strategist Direct, Plan and Improve (DPI) Course

Course Duration: 3 days

Duration (Hrs) 20 Hours/Hours

Category: IT

Course Mentor: Engineering Science Institute for Training

Overview

  • The ITIL® 4 Strategist: Direct, Plan, and Improve training course teaches individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic
  • The module covers the impact and effect of Agile and Lean methods for working, and how they can be leveraged to an organization’s
  • It will give professionals a practical and strategic method for planning and delivering persistent improvement with necessary agility.

Learning Objectives

After completion of this course; you will learn following:

  • Course Introduction
  • Key concepts of DPI
  • Key principles & method of direction and planning
  • Governance, Risk, and Compliance
  • Continual Improvement
  • Communication & organizational change management
  • Measurements & reporting
  • Value streams & practices

Target Audience

Job roles that can take up ITIL® v4 training include, but are not limited to:

  • ITSM managers and aspiring ITSM managers
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • Existing ITIL qualification holders wishing to develop their knowledge

The Main Topic of the Course

  • Module 1: Course Introduction
  • Module 2: Core Concepts of DPI
  • Module 3: DPI through Service Value System and Guiding Principles
  • Module 4: Role of Direction in Strategy Management
  • Module 5: Implementation of Strategies
  • Module 6: Introduction to Assessment and Planning
  • Module 7: Assessment and Planning through VSM
  • Module 8: Measurement, Reporting, and Continual Improvement
  • Module 9: Measurements and Continual Improvement through Dimensions and SVS
  • Module 10: OCM Principles and Methods
  • Module 11: Communication Principles and Methods
  • Module 12: SVS Development Using Four Dimensions

Course Prerequisites

ITIL® 4 Foundation examination

Exam Prerequisites

  • There are no prerequisites to take up the ITIL® 4 Foundation certification However, it is recommended that participants take up ITIL® 4 Foundation course from an Accredited Training Provider
  • It is recommended that participants have at least 3 years of experience in working for an IT-based company, but not mandatory

Course Outlines and Training Plan

Module 1 :

  • Course Overview
  • ITIL®
  • Course Components
  • Course Agenda
  • Module-End Exercises
  • Exam Details

Module 2 :

  • Basics of Direction
  • Basics of Planning
  • Basics of Improvement
  • Other Core Elements

Module 3 :

  • DPI of the SVS
  • DPI of Guiding Principles
  • Applying Guiding Principles to a New Service Organization

Module 4 :

  • Introducing Strategy Management
  • Developing Effective Strategies
  • Planning Strategy and Direction for a Service Organization

Module 5 :

  • Managing Risks in DPI
  • Making Decisions through Portfolio Management
  • Developing a Business Case
  • Defining Governance Structure and Managing Risks
  • Directing via Governance, Risk, and Compliance (GRC)

Module 6 :

  • Core Concepts of Assessment
  • Conducting Effective Assessments
  • Core Concepts of Planning

Module 7 :

  • Introducing VSM
  • Developing Value Stream Maps
  • Knowing More About VSM
  • Developing Value Stream Maps

Module 8 :

  • Measurement and Reporting
  • Alignment of Measurements and Metrics
  • Success Factors and Key Performance Indicators
  • Continual Improvement

Module 9 :

Measurements For The Four Dimensions

Module 10 :

  • Basics of OCM
  • OCM throughout Dpi and Service Value Chain
  • Resistance and Reinforcement

Module 11:

  • Basics of Effective Communication
  • Communication With Stakeholders
  • Understanding the Importance of Communication

Module 12 :

  • Organizations and People in The SVS
  • Partners and Suppliers in The SVS
  • Value Streams and Processes in The SVS
  • Information and Technology in The SVS
  • Developing an SVS Using the Four Dimensions

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