Overview
- The ITIL® 4 Strategist: Direct, Plan, and Improve training course teaches individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic
- The module covers the impact and effect of Agile and Lean methods for working, and how they can be leveraged to an organization’s
- It will give professionals a practical and strategic method for planning and delivering persistent improvement with necessary agility.
Learning Objectives
After completion of this course; you will learn following:
- Course Introduction
- Key concepts of DPI
- Key principles & method of direction and planning
- Governance, Risk, and Compliance
- Continual Improvement
- Communication & organizational change management
- Measurements & reporting
- Value streams & practices
Target Audience
Job roles that can take up ITIL® v4 training include, but are not limited to:
- ITSM managers and aspiring ITSM managers
- Managers of all levels involved in shaping direction and strategy or developing a continually improving team
- Existing ITIL qualification holders wishing to develop their knowledge
The Main Topic of the Course
- Module 1: Course Introduction
- Module 2: Core Concepts of DPI
- Module 3: DPI through Service Value System and Guiding Principles
- Module 4: Role of Direction in Strategy Management
- Module 5: Implementation of Strategies
- Module 6: Introduction to Assessment and Planning
- Module 7: Assessment and Planning through VSM
- Module 8: Measurement, Reporting, and Continual Improvement
- Module 9: Measurements and Continual Improvement through Dimensions and SVS
- Module 10: OCM Principles and Methods
- Module 11: Communication Principles and Methods
- Module 12: SVS Development Using Four Dimensions
Course Prerequisites
ITIL® 4 Foundation examination
Exam Prerequisites
- There are no prerequisites to take up the ITIL® 4 Foundation certification However, it is recommended that participants take up ITIL® 4 Foundation course from an Accredited Training Provider
- It is recommended that participants have at least 3 years of experience in working for an IT-based company, but not mandatory
Course Outlines and Training Plan
Module 1 :
- Course Overview
- ITIL®
- Course Components
- Course Agenda
- Module-End Exercises
- Exam Details
Module 2 :
- Basics of Direction
- Basics of Planning
- Basics of Improvement
- Other Core Elements
Module 3 :
- DPI of the SVS
- DPI of Guiding Principles
- Applying Guiding Principles to a New Service Organization
Module 4 :
- Introducing Strategy Management
- Developing Effective Strategies
- Planning Strategy and Direction for a Service Organization
Module 5 :
- Managing Risks in DPI
- Making Decisions through Portfolio Management
- Developing a Business Case
- Defining Governance Structure and Managing Risks
- Directing via Governance, Risk, and Compliance (GRC)
Module 6 :
- Core Concepts of Assessment
- Conducting Effective Assessments
- Core Concepts of Planning
Module 7 :
- Introducing VSM
- Developing Value Stream Maps
- Knowing More About VSM
- Developing Value Stream Maps
Module 8 :
- Measurement and Reporting
- Alignment of Measurements and Metrics
- Success Factors and Key Performance Indicators
- Continual Improvement
Module 9 :
Measurements For The Four Dimensions
Module 10 :
- Basics of OCM
- OCM throughout Dpi and Service Value Chain
- Resistance and Reinforcement
Module 11:
- Basics of Effective Communication
- Communication With Stakeholders
- Understanding the Importance of Communication
Module 12 :
- Organizations and People in The SVS
- Partners and Suppliers in The SVS
- Value Streams and Processes in The SVS
- Information and Technology in The SVS
- Developing an SVS Using the Four Dimensions