Course Overview:
The ISO 20000 Training Course is designed to provide a comprehensive understanding of
Information Technology Service Management System (ITSM) in the context of ISO 20000.
This course explores the principles and best practices for managing IT services effectively.
Course Objectives:
In this course, you’ll master ISO 20000 for IT service management, learning how to establish
compliant systems, conduct audits, and drive continuous improvement. Key topics include
ITSM fundamentals, ISO 20000 requirements, service design, continuous improvement, and
ITSM system audit.
Course Contents:
IT Service Management Introduction
ISO 20000 benefits and basics
ISO 20000 Overview
Standard structure and integration
Establishing ITSM Systems
System planning and implementation
Service Design and Delivery
Catalog and delivery processes
Continuous Improvement
Principles and monitoring
ITSM Auditing
Internal audit preparation and reporting
ISO 20000 readiness and alignment
This course provides a concise overview of ISO 20000 for IT service management, covering
essential topics such as system establishment, service design, continuous improvement, and
certification preparation.
Target Audience:
This training is suitable for IT professionals, IT service managers, quality managers, auditors,
and anyone involved in IT service management or seeking ISO 20000 certification.
