General Overview:
This training program is designed to equip all healthcare professionals with the skills to measure performance at all stages of service delivery in various areas within healthcare institutions. It aims to set clear, SMART (Specific, Measurable, Achievable, Relevant, Time-bound) objectives, enabling the institution’s team to identify inefficient processes and implement continuous quality and safety improvements. This is achieved through establishing a systematic approach to ensure that all procedures are carried out correctly and timely by the appropriate personnel. Additionally, training will be provided on preparing reports regarding healthcare service performance and establishing feedback loops by creating comprehensive documents and records. These aids employees in verifying performance information during healthcare service delivery, ultimately contributing to quality improvement and alignment with national and international standards.
Target Audience:
- All senior management personnel in healthcare institutions
- All administrative and technical staff in healthcare institutions
- Those interested in working or aspiring to the position of Quality Manager in healthcare institutions
- Newly appointed Quality Managers
- Professionals in the field of healthcare quality
- All interested individuals and students in the field of healthcare quality
Topics to be Covered:
- Types of indicators
- Data collection methods
- Practical examples for measuring and evaluating indicators covering the following (37) topics:
- Leadership indicators
- Human Resources indicators
- Medical Staff indicators
- Nursing Services indicators
- Medical Related indicators
- Surgical Related indicators
- Anesthesia Care indicators
- Operating room indicators
- Critical Care indicators
- Emergency care indicators
- Prevention & Control of Infection indicators
- Hemodialysis indicators
- Oncology indicators
- Burn care indicators
- Respiratory Care indicators
- Social Care indicators
- Dental Care indicators
- Labor/Delivery indicators
- Radiology/Diagnostic Imaging indicators
- Medical laboratory indicators
- Pathology indicators
- Blood Transfusion indicators
- Physiotherapy indicators
- Pharmacy indicators
- Medication management indicators
- Central Sterilizing Supply indicators
- Patient and Family Education indicators
- Patient and Family Rights indicators
- Facility Management indicators
- Biomedical Equipment Management indicators
- Environmental safety indicators
- Housekeeping Services indicators
- Linen Services indicators
- Dietary care indicators
- Food Services indicators
- Mortuary Services indicators
- Quality and Patient Safety indicators
