Course Description
A development program focused on effective supervision and advanced supervisory leadership in modern workplaces. It covers planning, work allocation, prioritization, effective communication, delegation, motivation, performance management, feedback, problem solving, and conflict handling. The course also addresses decision making, accountability, meeting management, team development, and handling workplace pressure. It aims to help supervisors lead their teams effectively and improve day-to-day results in a sustainable way.
Course Objectives
- Transition effectively from individual contributor to supervisor.
- Set priorities, expectations, and performance standards.
- Delegate clearly and follow up without micromanaging.
- Use effective communication, coaching, and feedback.
- Address underperformance and difficult behaviors.
- Motivate teams and build accountability.
- Manage conflict and make supervisory decisions.
- Develop a personal supervisory leadership plan.
Course Content
- The modern supervisor role
- Leadership and supervision styles
- Goals and priorities
- Delegation and follow-up
- Effective communication
- Listening and questioning
- Feedback and coaching
- Performance management
- Accountability and discipline
- Motivation and engagement
- Conflict management
- Problem solving and decision making
- Time and pressure management
- Leading change
- Supervisor development plan
Target Audience
Current and new supervisors, team leaders, section heads, and employees preparing for supervisory roles.
Duration
5 training days
