Beneficiaries of Technical Support Services:
- Training entities that offer and provide their training programs through the Institute of Engineering Sciences platform.
- All trainees enrolled in training programs and courses on the Institute of Engineering Sciences platform.
Channels for Providing Technical Support:
- Call center for customer service: 920009474 for direct calls during official working hours from Sunday to Thursday.
- Email for services and technical support: info@esi.edu.sa
- Social media applications:
Twitter: http://twitter.com/ESIArabia
WhatsApp: +966583100060
Services and Systems Covered by Technical Support:
All systems and services developed and operated by the Institute of Engineering Sciences.
Roles, Responsibilities, and Authorities:
The roles required for providing technical support are divided into several levels:
- Level One: Customer Service Call Center
Responsible for receiving all incoming calls and providing initial technical support based on the nature of the queries or redirecting them to the relevant department.
- Level Two: Supportive Operational Department
This department ensures the completion of the technical support process and verifies its resolution.
Working Hours:
5 days a week – 12 hours daily – from 9 AM to 9 PM.
Beneficiary Satisfaction:
The level of service quality provided and the satisfaction of the beneficiary upon completing the training program are measured through an assessment sent via email.”
Please note that the translation provided aims to convey the general content and context of the text. The specific terminologies and details might require further clarification or adjustment based on the specific context and industry practices.
