{"id":21855,"date":"2024-04-03T13:52:03","date_gmt":"2024-04-03T10:52:03","guid":{"rendered":"https:\/\/esi.edu.sa\/courses\/iso-20000-information-technologies-service-management\/"},"modified":"2024-12-23T03:04:55","modified_gmt":"2024-12-23T00:04:55","slug":"iso-20000-information-technologies-service-management","status":"publish","type":"courses","link":"https:\/\/esi.edu.sa\/en\/courses\/iso-20000-information-technologies-service-management\/","title":{"rendered":"ISO 20000 (Information Technologies Service Management)"},"content":{"rendered":"<p dir=\"ltr\"><strong><u>Course Overview:<\/u><\/strong><\/p>\n<p dir=\"ltr\">The ISO 20000 Training Course is designed to provide a comprehensive understanding of<\/p>\n<p dir=\"ltr\">Information Technology Service Management System (ITSM) in the context of ISO 20000.<\/p>\n<p dir=\"ltr\">This course explores the principles and best practices for managing IT services effectively.<\/p>\n<p dir=\"ltr\"><strong><u>Course Objectives:<\/u><\/strong><\/p>\n<p dir=\"ltr\">In this course, you&#8217;ll master ISO 20000 for IT service management, learning how to establish<\/p>\n<p dir=\"ltr\">compliant systems, conduct audits, and drive continuous improvement. Key topics include<\/p>\n<p dir=\"ltr\">ITSM fundamentals, ISO 20000 requirements, service design, continuous improvement, and<\/p>\n<p dir=\"ltr\">ITSM system audit.<\/p>\n<p dir=\"ltr\"><strong><u>Course Contents:<\/u><\/strong><\/p>\n<p dir=\"ltr\">IT Service Management Introduction<\/p>\n<p dir=\"ltr\">ISO 20000 benefits and basics<\/p>\n<p dir=\"ltr\">ISO 20000 Overview<\/p>\n<p dir=\"ltr\">Standard structure and integration<\/p>\n<p dir=\"ltr\">Establishing ITSM Systems<\/p>\n<p dir=\"ltr\">System planning and implementation<\/p>\n<p dir=\"ltr\">Service Design and Delivery<\/p>\n<p dir=\"ltr\">Catalog and delivery processes<\/p>\n<p dir=\"ltr\">Continuous Improvement<\/p>\n<p dir=\"ltr\">Principles and monitoring<\/p>\n<p dir=\"ltr\">ITSM Auditing<\/p>\n<p dir=\"ltr\">Internal audit preparation and reporting<\/p>\n<p dir=\"ltr\">ISO 20000 readiness and alignment<\/p>\n<p dir=\"ltr\">This course provides a concise overview of ISO 20000 for IT service management, covering<\/p>\n<p dir=\"ltr\">essential topics such as system establishment, service design, continuous improvement, and<\/p>\n<p dir=\"ltr\">certification preparation.<\/p>\n<p dir=\"ltr\"><strong><u>Target Audience:<\/u><\/strong><\/p>\n<p dir=\"ltr\">This training is suitable for IT professionals, IT service managers, quality managers, auditors,<\/p>\n<p dir=\"ltr\">and anyone involved in IT service management or seeking ISO 20000 certification.<\/p>\n","protected":false},"author":202,"featured_media":30187,"template":"","course_category":[37],"class_list":["post-21855","courses","type-courses","status-publish","has-post-thumbnail","hentry","course_category-management","infinite-scroll-item","no-featured-image-padding"],"acf":[],"_links":{"self":[{"href":"https:\/\/esi.edu.sa\/en\/wp-json\/wp\/v2\/courses\/21855","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/esi.edu.sa\/en\/wp-json\/wp\/v2\/courses"}],"about":[{"href":"https:\/\/esi.edu.sa\/en\/wp-json\/wp\/v2\/types\/courses"}],"author":[{"embeddable":true,"href":"https:\/\/esi.edu.sa\/en\/wp-json\/wp\/v2\/users\/202"}],"version-history":[{"count":3,"href":"https:\/\/esi.edu.sa\/en\/wp-json\/wp\/v2\/courses\/21855\/revisions"}],"predecessor-version":[{"id":27834,"href":"https:\/\/esi.edu.sa\/en\/wp-json\/wp\/v2\/courses\/21855\/revisions\/27834"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esi.edu.sa\/en\/wp-json\/wp\/v2\/media\/30187"}],"wp:attachment":[{"href":"https:\/\/esi.edu.sa\/en\/wp-json\/wp\/v2\/media?parent=21855"}],"wp:term":[{"taxonomy":"course_category","embeddable":true,"href":"https:\/\/esi.edu.sa\/en\/wp-json\/wp\/v2\/course_category?post=21855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}